Returns

Sun Emporium wants to ensure you are completely happy with your purchase and online shopping experience.

However we do understand that sometimes the style/s chosen may not be completely perfect for your child.

Sun Emporium will be happy to accept your returned goods for exchange or refund. Please see conditions below.

  1. With every Sun Emporium online order you will receive a Return Form.  
  2. The Return form must be completed and signed and sent with the item for Exchange and Original receipt for Refund.
  3. Any items purchased online must be returned to us within 14 days of purchase for a full Refund or Exchange if you prefer.
  4. Goods must be unworn and unwashed with all original tags attached. The hygiene sticker must be attached and in original condition and must not be removed.
  5. In the interests of hygiene all swimwear should be tried on over underwear.
  6. If you would like an Exchange we will attempt to replace with the same product. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.
  7. Refunds will be issued for the purchase price of the returned item on the original receipt. If stock is no longer available for exchange we will provide you a full refund.
  8. Shipping and handling charges are not refundable. If there was free shipping and handling due to a promotion and the items were returned, you will be responsible for those charges if your final order does not meet the conditions of the promotion on completion of your finalised order.
  9. In accordance with the Trade Practices Act: Sun Emporium will offer you anexchange or refund if the product is faulty or is different to that shown or described.
  10. Any items that are damaged as a result of wear and tear are not considered to be faulty.
  11. The customer will cover all postage costs: If you wish to exchange your purchase please include a postage paid, self-addressed postage bag sufficient to return your purchase to you.

Australia/Asia

Sun Emporium
PO Box 7377
Southport Park, QLD 4215
Ph:+61 07 5597 0388
M-F 9am-5pm. (PST)
AUSTRALIA

USA/UK/EU

Sun Emporium
4031 Industrial Centre Drive,
Suite 705,
North Las Vegas, NV 89030
Ph:888 879 4555
M-F 9am-5pm. (PDT)
USA

If you have any questions please do not hesitate to contact us: Email: [email protected]